We have had an exciting opportunity registered onto our site this week looking for highly motivated individuals for the Dispatcher role within the Force Contact Department. The successful candidates will enjoy a fast paced and exciting role in a supportive environment that is proud to deliver an excellent service to colleagues and the public using the Force Airwave and telephony systems.
The role involves making resourcing decisions, appropriate to incidents and ensuring the Force meets its graded response times. As a direct link to front line officers, applicants will maintain contact, ensure officer safety and address any immediate issues. As part of the role, applicants will also support colleagues in a side step function within the Service Desk area of the control room. This part of the role involves ongoing support to officers at an incident, liaising with members of the public over the phone and completing IT related intelligence enquiries.
A successful candidate will be one who can demonstrate: a strong ability to manage demand; a decisive problem solving and excellent communication skills. Ideally you should have experience of dealing with the public in a customer services capacity, have experience and confidence in using a variety of IT systems and have proven communication skills.
For a more detailed description, you can click through to our website and apply online. Good luck. Do not forget to let anyone who may be interested in this role know.